What is it all about?



RealAfrica1st is a technology company with focus on providing best of breed medical technology services to ALL Africans. Bringing medical excellence into your home via cutting edge technology, linked to your computer or smartphone.

We started in 2007 with a vision of tackling the three biggest issues in health care:

 I.           Access.

 II.           Cost.

 III.          Quality.

Problem - Patients across Africa are waiting an inordinate amount of time for consultation with a doctor. Many find little option than to attend ER for minor issues. Amidst premiums, health care costs, and out of pocket expenses rising indiscriminately higher than inflation.

Solution - Having registered as a member with RealAfrica1st, the patient will enjoy faster access to medical excellence and lower costs without loss of quality. We maintain quality processes and clinical protocols for our national and international network of top drawer consultants, physicians and medical personnel.

We seek to optimize the health and well-being of each individual we serve. We will achieve this by building the future of health through our RealAfrica1st network of professionals, rendering excellence in technology and medicine.

Medical Portal “onduty”is available 24/7, 365 days of the year, 366 in a leap year. Quality care is only a call or click away. Regardless of where the patient is he will have best access, at the best cost, for the best service.

Frequently asked questions

How much does it cost?                                         

We work with you to tailor a suitable plan and charge you accordingly, you will not be disappointed.

Do I talk to “real doctors”?                                    

YES RealAfrica1st “onduty” members talk to real doctors. When you request a consultation we will connect you with an appropriate professional.

 What are some of the common conditions RealAfrica1st “onduty” treats?        

Includes but not limited to things like sinus problems, respiratory infection, malaria, typhoid, allergies, urinary tract infections and many other non-emergency illnesses.

Can RealAfrica1st “onduty” handle my emergency situations?

YES. Statistically the majority of communications with RealAfrica1st “onduty” are actually non-emergency events. Emergencies will be connected expediently to our “ondutyICE” (InCase of Emergency) portal, where appropriate attention will be deployed.

Can I speak with a specialist?

YES. First and foremost you will speak with the doctor and where necessary he will provide guidance on the type of specialist you need. At which point you are batched through to the specialist portal. 

Can I request a particular doctor?

YES. “onduty” is designed to furnish expedient best of breed medical attention as and when, to suit the need. If you have an existing doctor, we foster support of that relationship however if he is not “onduty” or you show a preference, we will respect your wishes.

Can I use it for my family?

YES. Depending on your specific plan.

Can I get a prescription?

YES. Providing the doctor has determined via consultation the best treatment and appropriate medication. **

How are prescriptions sent to the Pharmacy?

Providing the doctor prescribes medication, Real Africa1st “onduty” can dispense prescription drugs from it’s pharmacy, alternatively the prescription is submitted electronically or by phone to the pharmacy of your choice. **

Is my electronic health record kept private.

YES. Health records are kept totally private and we employ robust encryption methods to protect your personal information. You determine who can see the information in your record.

Can I be turned down for a pre-existing condition?

No. we do not turn patients away because of pre-existing conditions.

Can I call realAfrica1st “onduty” outside of Africa?

YES. RealAfrica1st “onduty” does not currently operate outside of Africa. However provides a selection of international professionals via the portal, for international travellers. ***

** Suitable security measures will be taken to ensure medication is dispensed to the “member” after consultation with doctor, no minor without authority from a parent or guardian and in accordance with Legislation of the day.

*** This facility is for members who travel internationally and/or where the member has been referred by his doctor.